As mentioned before, you have to start a windows service in the system control. You find it by using the search-window. Type in 'services'. Normally it should be started automatically. Have you installed the Software as admin and with deactivated anti-virus-scan? If not, it can be the reason for the not started service. Hope this helps, regards. Multiple errors from RedundancyPrimitiveRuntime.cpp appear in the log after the bootstrap service is terminated on the primary Application Server node. L00128364: SR 47910004: When migrating a Galaxy from 3.1SP3P1 to 2012R2 the system can erroneously display the following message: 'The Galaxy name conflicts with an existing object in the Galaxy.' How to Fix Error 1067: ‘The process terminated unexpectedly’ The error 1067 can occur with various Windows service and the message usually appears when you are trying to execute an action which would usually cause a service to start. The most common occurrence for this error message would be the SQL service and service similar to it. ERRINFOSERVERWINLOGONCRASH 0x00000017. The Winlogon process running in the remote session terminated unexpectedly. ERRINFOSERVERCSRSSCRASH 0x00000018. The CSRSS process running in the remote session terminated unexpectedly.
Agentless Management Service for Windows X64 By downloading, you agree to the terms and conditions of the Hewlett Packard Enterprise Software License Agreement.
Note: Some software requires a valid warranty, current Hewlett Packard Enterprise support contract, or a license fee. | Type: | Software - System Management | | Version: | 1.44.0.0(9 Sep 2019) | | Operating System(s): | | Microsoft Windows Server 2016 | | Microsoft Windows Server 2019 |
Microsoft Windows Server 2012 R2 | | Multi-part download | | File name: | cp039663.compsig (2.0 KB) | | File name: | cp039663.exe (9.6 MB) |
Provides out of band management system with OS-level Agentless Management information and Active Health System events. Prerequisites:
The Channel Interface Driver for Windows X64 must be installed prior to this component. Microsoft SNMP Service must be enabled, if SMA (System Management Assistant) is enabled. To ensure the integrity of your download, HPE recommends verifying your results with the following SHA-256 Checksum values: | 1b2eef2d1629224088f9aef2ec77742da159edaaa4efc3be5300c7ba05a5a50a | cp039663.compsig | | 5c6040281a7b39b441a20f3337a0e41120d45c1ca69f6cfc92f940977a842acf | cp039663.exe |
Reboot Requirement:
Reboot may be required after installation for updates to take effect and hardware stability to be maintained. Installation:
Place the Smart Component in a temporary directory, then double-click it to run. Select 'Install' to start extracting to a temporary location on the hard drive. Click the 'Install' button to perform the service installation. End User License Agreements:
HPE Software License Agreement v1
Hewlett-Packard End User License Agreement
Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. Important:
iLO Firmware Version: About installation and enablement of SMA service: - During AMS installation in interactive mode, there is pop up message to selectively install SMA.
- If Yes is selected, SMA service will be installed and set to running state.
- If No is selected, SMA service will be installed but the service is not enabled.
- During AMS installation in silent mode, SMA is installed but the service is not enabled.
- To enable SMA service at a later time, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute 'EnableSma.bat /f'
- IMPORTANT: The SNMP service community name and permission must also be setup. This is not done by “EnableSma.bat”.
- To disable SMA after it has been enabled, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute 'DisableSma.bat /f'
- After installing Windows operating system, make sure all the latest Microsoft Updates are downloaded and installed (wuapp.exe can be launched to start the update process). If this is not done, a critical error may be reported in Windows Event Log, “The Agentless Management Service terminated unexpectedly.”.
AMS Control Panel Applet: Notes:
- IML events marked as repaired in ILO will not be mirrored in Windows Event Log.
- If Windows Server 2016 Device Guard policy is enabled, AMS can be upgraded from an older version to a newer version, but it cannot be uninstalled. To uninstall AMS, the Device Guard policy needs to be temporarily disabled.
- AMS Control Panel applet “SNMP” tab does not show SNMP settings and does not allow test trap generation
when iLO5 encryption is set to SuiteB NSA mode. Please use iLO5->Management page as an alternate option - AMS may exhibit slow memory consumption increase in Windows Task Manager. This is due to known WMI (Windows Management Instrumentation) issue in Microsoft Windows. It is expected be fixed in future Microsoft Windows updates or versions. To slow down memory consumption either:
1. Restart the AMS service (type 'net stop ams' followed by 'net start ams' in a command prompt) ...OR... 2. Create a new DWORD registry value named PollInterval in registry's HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServiceshpeamsParameters and set its value to higher than decimal 300. This value will determine how often (in seconds) AMS reads data from WMI. Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the minor memory leak in ams.exe process.
- Fixed the security vulnerability of missing double-quote (') character in ImagePath value of AMS service in the registry.
iLO Firmware Version: About installation and enablement of SMA service: - During AMS installation in interactive mode, there is pop up message to selectively install SMA.
- If Yes is selected, SMA service will be installed and set to running state.
- If No is selected, SMA service will be installed but the service is not enabled.
- During AMS installation in silent mode, SMA is installed but the service is not enabled.
- To enable SMA service at a later time, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute 'EnableSma.bat /f'
- IMPORTANT: The SNMP service community name and permission must also be setup. This is not done by “EnableSma.bat”.
- To disable SMA after it has been enabled, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute 'DisableSma.bat /f'
- After installing Windows operating system, make sure all the latest Microsoft Updates are downloaded and installed (wuapp.exe can be launched to start the update process). If this is not done, a critical error may be reported in Windows Event Log, “The Agentless Management Service terminated unexpectedly.”.
AMS Control Panel Applet: Version:2.30.2.0 (4 Nov 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. 1. Fixed the logging issue (It causes a no responding problem when AMS receives IML from iLO).
2. Fixed unexpected SNMP Trap 11020 health status. (15 Oct 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed string encoding issue on CpqHoName
(5 Oct 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the incorrect AHCI SATA drive information.
- Fixed the AMS 'Not available' state in iLO UI if iLO has been idle for a while.
- Fixed the AMS terminated unexpectedly
- Fixed the minor memory leak in AMS
- Added two IDE traps (14008 and 14009).
- Added support for new MIB cpqiScsiSessionId to populate full session ID when iSCSI session is established.
- Reported IPv6 address.
- Added support for new I/O cards
(9 Mar 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. Fixed the intermittent failure to query SNMP data from OS IP address(es). (20 Dec 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the unexpected SNMP Trap 11020 being generated even if there is no change in health status. The issue was caused by SNMP cpqHoMibHealthStatusArray OID value being OK (2) even if the corresponding hardware is not present. The default condition has been changed to Unknown (0).
- AMS generated events in Windows Event Log are now readable even if AMS is uninstalled
- Enhanced display of IML events in Windows System Log to separate event details from recommended action
- Added support for Smart Array P824i-p MR controller external box information in SNMP OIDs cpqSasPhyDrvSsBoxModel, cpqSasPhyDrvSsBoxFwRev, cpqSasPhyDrvSsBoxVendor and cpqSasPhyDrvSsBoxSerialNumber.
- Added support for 9 or more SATA drives in the server
- Support for new I/O cards
(9 Sep 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the minor memory leak in ams.exe process.
- Fixed the security vulnerability of missing double-quote (') character in ImagePath value of AMS service in the registry.
(14 Apr 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the AMS handle count increase when there is no HPE Smart Array P824 MR controller installed or when System Center Operations Manager Management Pack is installed.
- Added support for HPE Synergy 6820C 25/50Gb CNA.
(22 Jan 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the issue of AMS terminating unexpectedly on module w2kmgams.dll.
The Agentless Management Service may stop unexpectedly with the following error event logged in Windows Application Event Log: Event ID: 1000, Source: Application Error, Faulting Application Name: ams.exe, Faulting Module Name: w2kmgAMS.dll. - Fixed the issue of missing nechesasr.sys in HPE Software inventory.
iLO 5 Automatic Server Recovery Driver for Windows Server 2016 and Server 2019 (cp035140.exe) failed to install on Windows Server 2019 OS deployment using Smart Update tool in SPP v2018.11.0. Refer to the following Customer Advisories for details of the critical issues fixed in this release. •a00065356en_us (https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00065356en_us) •a00065641en_us (https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00065641en_us) - Added configurable polling interval option in the registry for Active Health System (AHS) logging of host CPU and Memory utilization:
- CPU and Memory utilization used to be logged to AHS every minute, thus potentially causing AHS storage to be full.
- CPU and Memory utilization is now logged to AHS once upon startup, but a registry key can be created to log more if needed.
Registry key: HKLMSystemHPAMSAHS, Registry value: QuietPeriodInMinutes (DWORD), from 1 minute to 1440 minutes (i.e. 1 day).
- Added configurable logging feature to generate log files on local host. The default log size will be 64MB, log level will be Informational(1) and file path: %ProgramFiles%OEMAMSLogs.
The optional log file size, path and level can be modified by changing the registry values at : HKLMSYSTEMAMSLOGCFG - The AMS control panel applet is updated to support SNMP configurations with iLO CNSA encryption mode as well.
(27 Nov 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. None. Added support for Microsoft Windows Server 2019. (26 Jun 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - AMS service no longer terminates unexpectedly if the server had more than 9 IPV6 addresses. However, cpqNicIfLogMapIPV6Address OID will only return up to 9 IPV6 addresses.
- Traps 1015, 1019,1020 now have correct varbind info, consistent with MIB definitions.
- When SMA (System Management Assistant) service is stopped or disabled, SMA will no longer respond to SNMP queries with outdated data.
- Added support for the following IO devices:
- HPE Synergy 4820C 10/20/25Gb Converged Network Adapter
- HPE StorFabric CN1200R-T Converged Network Adapter
- HPE StorFabric CN1300R Converged Network Adapter
- HPE Synergy 6410C 25/50Gb Ethernet Adapter
- HPE Ethernet 100Gb 1-port 842QSFP28 Adapter
- HPE InfiniBand FDR/Ethernet 40/50Gb 2-port 547FLR-QSFP Adapter
- Added the following enhancements to Control Panel Applet:
- Up to 8 trap destinations are supported in SNMP tab, along with user configuration and SNMPv3 settings
- SNMP tab is now fully functional if iLO5 encryption is set to HighSecurity or FIPS mode
- Button options are available to start, stop, enable or disable SMA service
- GUI options are available to select time format and input the optional periodic test trap interval
- Help content has expanded
- SMA (System Management Assistant) service now supports all MIB OIDs and traps generated by iLO5 FW.
- Added support for System Chassis Class of IML Events in Windows Event Log.
- iSCSI MIB condition is now available in cpqHoMibHealthStatusArray.
- AHS (Active Health System) NIC Link records now contain Interface Description string.
(5 Feb 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. None - Added support for the following device:
- HPE Smart Array P824i-p MR Adapter (cpqSasHbaModel: sasP824ip(14)) - Added support for the following MIB OIDs:
- cpqIdeAtaDiskMaximumOperatingTemp
- cpqIdeAtaDiskDestructiveOperatingTemp
- cpqSasLogDrvTable - Added support for a new Active Health System (AHS) record: 'OS Logical Disk Usage'
- Added UTF-8 support for Japanese characters to show correctly on iLO GUI
- Enhanced AMS Control Panel Applet Help content
- Added button options in AMS Control Panel Applet to start/stop AMS service, or enable/disable SMA service
(15 Jan 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. none Added support for Microsoft Windows 10 (64-bit) operating system. (25 Sep 2017) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - The overall network and controller status are no longer shown degraded on iLO GUI when an FC/FCoE port is not connected.
- AMS no longer terminates intermittently after the service is started on systems with NVMe drives.
- AMS no longer terminates on systems with Windows Server 2012 R2 and missing KB2919355.
- AMS extends the default data polling interval from 30 seconds to 2 minutes, consequently CPU utilization increases less frequently.
(12 Jul 2017) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. Initial release of “Agentless Management Service for Windows X64” | Type: | Software - System Management | | Version: | 1.44.0.0(9 Sep 2019) | | Operating System(s): | | Microsoft Windows Server 2012 R2 | | Microsoft Windows Server 2016 | | Microsoft Windows Server 2019 |
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DescriptionProvides out of band management system with OS-level Agentless Management information and Active Health System events. Installation InstructionsPrerequisites:
The Channel Interface Driver for Windows X64 must be installed prior to this component. Microsoft SNMP Service must be enabled, if SMA (System Management Assistant) is enabled. To ensure the integrity of your download, HPE recommends verifying your results with the following SHA-256 Checksum values: | 1b2eef2d1629224088f9aef2ec77742da159edaaa4efc3be5300c7ba05a5a50a | cp039663.compsig | | 5c6040281a7b39b441a20f3337a0e41120d45c1ca69f6cfc92f940977a842acf | cp039663.exe |
Reboot Requirement:
Reboot may be required after installation for updates to take effect and hardware stability to be maintained. Installation:
Place the Smart Component in a temporary directory, then double-click it to run. Select 'Install' to start extracting to a temporary location on the hard drive. Click the 'Install' button to perform the service installation. Release NotesEnd User License Agreements:
HPE Software License Agreement v1
Hewlett-Packard End User License Agreement
Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. Important:
iLO Firmware Version: About installation and enablement of SMA service: - During AMS installation in interactive mode, there is pop up message to selectively install SMA.
- If Yes is selected, SMA service will be installed and set to running state.
- If No is selected, SMA service will be installed but the service is not enabled.
- During AMS installation in silent mode, SMA is installed but the service is not enabled.
- To enable SMA service at a later time, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute 'EnableSma.bat /f'
- IMPORTANT: The SNMP service community name and permission must also be setup. This is not done by “EnableSma.bat”.
- To disable SMA after it has been enabled, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute 'DisableSma.bat /f'
- After installing Windows operating system, make sure all the latest Microsoft Updates are downloaded and installed (wuapp.exe can be launched to start the update process). If this is not done, a critical error may be reported in Windows Event Log, “The Agentless Management Service terminated unexpectedly.”.
AMS Control Panel Applet: Notes:
- IML events marked as repaired in ILO will not be mirrored in Windows Event Log.
- If Windows Server 2016 Device Guard policy is enabled, AMS can be upgraded from an older version to a newer version, but it cannot be uninstalled. To uninstall AMS, the Device Guard policy needs to be temporarily disabled.
- AMS Control Panel applet “SNMP” tab does not show SNMP settings and does not allow test trap generation
when iLO5 encryption is set to SuiteB NSA mode. Please use iLO5->Management page as an alternate option - AMS may exhibit slow memory consumption increase in Windows Task Manager. This is due to known WMI (Windows Management Instrumentation) issue in Microsoft Windows. It is expected be fixed in future Microsoft Windows updates or versions. To slow down memory consumption either:
1. Restart the AMS service (type 'net stop ams' followed by 'net start ams' in a command prompt) ...OR... 2. Create a new DWORD registry value named PollInterval in registry's HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServiceshpeamsParameters and set its value to higher than decimal 300. This value will determine how often (in seconds) AMS reads data from WMI. FixesUpgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the minor memory leak in ams.exe process.
- Fixed the security vulnerability of missing double-quote (') character in ImagePath value of AMS service in the registry.
ImportantiLO Firmware Version: About installation and enablement of SMA service: - During AMS installation in interactive mode, there is pop up message to selectively install SMA.
- If Yes is selected, SMA service will be installed and set to running state.
- If No is selected, SMA service will be installed but the service is not enabled.
- During AMS installation in silent mode, SMA is installed but the service is not enabled.
- To enable SMA service at a later time, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute 'EnableSma.bat /f'
- IMPORTANT: The SNMP service community name and permission must also be setup. This is not done by “EnableSma.bat”.
- To disable SMA after it has been enabled, go to the following folder: %ProgramFiles%OEMAMSService (Typically c:Program FilesOEMAMSService) and execute 'DisableSma.bat /f'
- After installing Windows operating system, make sure all the latest Microsoft Updates are downloaded and installed (wuapp.exe can be launched to start the update process). If this is not done, a critical error may be reported in Windows Event Log, “The Agentless Management Service terminated unexpectedly.”.
AMS Control Panel Applet: Revision HistoryVersion:2.30.2.0 (4 Nov 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. 1. Fixed the logging issue (It causes a no responding problem when AMS receives IML from iLO).
2. Fixed unexpected SNMP Trap 11020 health status. (15 Oct 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed string encoding issue on CpqHoName
(5 Oct 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the incorrect AHCI SATA drive information.
- Fixed the AMS 'Not available' state in iLO UI if iLO has been idle for a while.
- Fixed the AMS terminated unexpectedly
- Fixed the minor memory leak in AMS
- Added two IDE traps (14008 and 14009).
- Added support for new MIB cpqiScsiSessionId to populate full session ID when iSCSI session is established.
- Reported IPv6 address.
- Added support for new I/O cards
(9 Mar 2020) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. Fixed the intermittent failure to query SNMP data from OS IP address(es). (20 Dec 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the unexpected SNMP Trap 11020 being generated even if there is no change in health status. The issue was caused by SNMP cpqHoMibHealthStatusArray OID value being OK (2) even if the corresponding hardware is not present. The default condition has been changed to Unknown (0).
- AMS generated events in Windows Event Log are now readable even if AMS is uninstalled
- Enhanced display of IML events in Windows System Log to separate event details from recommended action
- Added support for Smart Array P824i-p MR controller external box information in SNMP OIDs cpqSasPhyDrvSsBoxModel, cpqSasPhyDrvSsBoxFwRev, cpqSasPhyDrvSsBoxVendor and cpqSasPhyDrvSsBoxSerialNumber.
- Added support for 9 or more SATA drives in the server
- Support for new I/O cards
(9 Sep 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the minor memory leak in ams.exe process.
- Fixed the security vulnerability of missing double-quote (') character in ImagePath value of AMS service in the registry.
(14 Apr 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the AMS handle count increase when there is no HPE Smart Array P824 MR controller installed or when System Center Operations Manager Management Pack is installed.
- Added support for HPE Synergy 6820C 25/50Gb CNA.
(22 Jan 2019) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - Fixed the issue of AMS terminating unexpectedly on module w2kmgams.dll.
The Agentless Management Service may stop unexpectedly with the following error event logged in Windows Application Event Log: Event ID: 1000, Source: Application Error, Faulting Application Name: ams.exe, Faulting Module Name: w2kmgAMS.dll. - Fixed the issue of missing nechesasr.sys in HPE Software inventory.
iLO 5 Automatic Server Recovery Driver for Windows Server 2016 and Server 2019 (cp035140.exe) failed to install on Windows Server 2019 OS deployment using Smart Update tool in SPP v2018.11.0. Refer to the following Customer Advisories for details of the critical issues fixed in this release. •a00065356en_us (https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00065356en_us) •a00065641en_us (https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00065641en_us) - Added configurable polling interval option in the registry for Active Health System (AHS) logging of host CPU and Memory utilization:
- CPU and Memory utilization used to be logged to AHS every minute, thus potentially causing AHS storage to be full.
- CPU and Memory utilization is now logged to AHS once upon startup, but a registry key can be created to log more if needed.
Registry key: HKLMSystemHPAMSAHS, Registry value: QuietPeriodInMinutes (DWORD), from 1 minute to 1440 minutes (i.e. 1 day).
- Added configurable logging feature to generate log files on local host. The default log size will be 64MB, log level will be Informational(1) and file path: %ProgramFiles%OEMAMSLogs.
The optional log file size, path and level can be modified by changing the registry values at : HKLMSYSTEMAMSLOGCFG - The AMS control panel applet is updated to support SNMP configurations with iLO CNSA encryption mode as well.
(27 Nov 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. None. Added support for Microsoft Windows Server 2019. (26 Jun 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - AMS service no longer terminates unexpectedly if the server had more than 9 IPV6 addresses. However, cpqNicIfLogMapIPV6Address OID will only return up to 9 IPV6 addresses.
- Traps 1015, 1019,1020 now have correct varbind info, consistent with MIB definitions.
- When SMA (System Management Assistant) service is stopped or disabled, SMA will no longer respond to SNMP queries with outdated data.
- Added support for the following IO devices:
- HPE Synergy 4820C 10/20/25Gb Converged Network Adapter
- HPE StorFabric CN1200R-T Converged Network Adapter
- HPE StorFabric CN1300R Converged Network Adapter
- HPE Synergy 6410C 25/50Gb Ethernet Adapter
- HPE Ethernet 100Gb 1-port 842QSFP28 Adapter
- HPE InfiniBand FDR/Ethernet 40/50Gb 2-port 547FLR-QSFP Adapter
- Added the following enhancements to Control Panel Applet:
- Up to 8 trap destinations are supported in SNMP tab, along with user configuration and SNMPv3 settings
- SNMP tab is now fully functional if iLO5 encryption is set to HighSecurity or FIPS mode
- Button options are available to start, stop, enable or disable SMA service
- GUI options are available to select time format and input the optional periodic test trap interval
- Help content has expanded
- SMA (System Management Assistant) service now supports all MIB OIDs and traps generated by iLO5 FW.
- Added support for System Chassis Class of IML Events in Windows Event Log.
- iSCSI MIB condition is now available in cpqHoMibHealthStatusArray.
- AHS (Active Health System) NIC Link records now contain Interface Description string.
(5 Feb 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. None - Added support for the following device:
- HPE Smart Array P824i-p MR Adapter (cpqSasHbaModel: sasP824ip(14)) - Added support for the following MIB OIDs:
- cpqIdeAtaDiskMaximumOperatingTemp
- cpqIdeAtaDiskDestructiveOperatingTemp
- cpqSasLogDrvTable - Added support for a new Active Health System (AHS) record: 'OS Logical Disk Usage'
- Added UTF-8 support for Japanese characters to show correctly on iLO GUI
- Enhanced AMS Control Panel Applet Help content
- Added button options in AMS Control Panel Applet to start/stop AMS service, or enable/disable SMA service
(15 Jan 2018) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. none Added support for Microsoft Windows 10 (64-bit) operating system. (25 Sep 2017) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. - The overall network and controller status are no longer shown degraded on iLO GUI when an FC/FCoE port is not connected.
- AMS no longer terminates intermittently after the service is started on systems with NVMe drives.
- AMS no longer terminates on systems with Windows Server 2012 R2 and missing KB2919355.
- AMS extends the default data polling interval from 30 seconds to 2 minutes, consequently CPU utilization increases less frequently.
(12 Jul 2017) Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version. Initial release of “Agentless Management Service for Windows X64” |
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Legal Disclaimer: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models. |
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VMware vCenter Server provides a centralized platform for managing your VMware vSphere environments so you can automate and deliver a virtual infrastructure with confidence. What’s new in vCenter Server 6.0 and what’s new in vCenter appliance 6.0 will help you understand all latest features of Virtual Center server. This article will help you to understand various troubleshooting steps to troubleshoot windows based vCenter Service. There is also an other version of Virtual Center . It is important to understand the difference between virtual center based on windows and vCenter appliance.
Error 1067 unable to start the VMware vCenter Service
I got a call from the monitoring tools team that our vCenter server is not working. As usual, I thought to start the stopped vCenter service. I noticed service was not started and i tried to start the service and it was throwing the below error:
“Windows Could not start the VMware vCenter service on local computer. Error 1067: the process terminated unexpectedly”
Troubleshooting vCenter Service Step 1:
My first place to troubleshoot the vCenter service failure is “vpxd.log” on the below location
Windows 2003 – C:Documents and SettingsAll UsersApplication DataVMwareVMware VirtualCenterLogs
Windows 2008 – C:ProgramDataVMwareVMware VirtualCenterLogs”
In VPXD logs, i found the below error
[2012-06-05 03:57:53.047 08104 error ‘App’] Failed reading C:ProgramDataVMwareVMware VirtualCentervpxd.cfg. Line 33. class Vmacore::Xml::XMLParseException(mismatched tag)
[ 2012-06-05 03:57:53.047 08104 error ‘App’] [VpxdMain] Failed to init vmacore
From the above Log, I noticed the line telling me something about the cause for this issue.
Failed reading C:ProgramDataVMwareVMware VirtualCentervpxd.cfg. Line 33. class Vmacore::Xml::XMLParseException(mismatched tag)
There is a tag mismatched on the “vpxd.cfg” file. which is not allowing to start virtual center service.
Troubleshooting vCenter Service Step 2:
I have started my investigation into my virtual center server configuration file “Vpxd.cfg” and the error messge telling me that Line 33 is culprit so, I started targetting my line towards 30 to 35 in “vpxd.cfg” file.
First, it looks like the culprit is the below line.
Tried to start the service but no luck again failed and the error message in the vpxd log is different this time
“the Duplicate loop error”
Troubleshooting vCenter Service Step 3:
Again my target is vCenter Service configuration file “Vpxd.cfg”
The Archestra License Server Service Terminated Unexpectedly Email
This time found the issue and the issue is because of the loop # and # appears twice in the configuration file. Removed the extra loop and started the service. It started successfully.
The issue appeared because of the configuration file of vCenter service was edited as part of standard hardening but edited with the wrong format sometime before and my server was rebooted as part of patching process.Configuration changes takes effect if you restart the Virtual center service. After the reboot, Service was started.
The Archestra License Server Service Terminated Unexpectedly Account
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